Q: How long has TroopMaster been around?
TroopMaster was founded in 1985 and is used by over half of the Boy Scout troops in America.
Q: Is there a free trial?
Yes. A 30-day free trial is available for both the desktop and Web 2.0 versions. Free technical support is included during the trial.
Q: Does TroopMaster automatically update when BSA changes advancement rules?
Yes. TroopMaster updates automatically when BSA changes advancement requirements, so you don't need to manually adjust rules or configurations.
Q: Does TroopMaster support units other than Boy Scout troops?
Yes. See the editions available in Overview & Product Editions:
Q: Can I use TroopMaster on a Mac or Linux?
Q: How do I pay by check?
Mail a check to: Troopmaster Software, Inc., P.O. Box 416, Palmyra, VA 22963-0416
Q: Can I get a replacement CD?
Yes. Replacement CDs are $10 each and can be ordered online.
Q: Does Web 2.0 require the desktop software?
No. TroopMaster Web 2.0 is a completely standalone, web-based system. It does not require desktop software to be installed.
Q: Can multiple leaders update the database at the same time?
Yes. Web 2.0 is fully multi-user — multiple leaders can log in and update data simultaneously from different locations.
Q: What sources can I import data from?
Q: My emails are getting filtered as spam. What can I do?
TroopMaster has a new email routing system to help combat spam filtering by providers like Gmail and AOL. Contact support to enable it for your unit.
Q: There are duplicate Eagle Scout records. How do I fix it?
In older desktop versions, Eagle scouts could appear on both the main advancement list and a separate Eagle Honor Roll. Web 2.0 consolidates these. Use the "Remove Duplicates From Eagle Honor Roll" button in the settings to clean up duplicates.
Q: Can I track partial attendance for multi-night campouts?
Yes. When recording attendance, enter the specific nights or hours for members who attended partially rather than marking them simply present or absent.
Q: Is the mobile app free?
Yes. The TM-Mobile app is free with an active TroopMaster Web 2.0 subscription.
Q: Does the app work without internet?
Yes. The app syncs data locally and works offline. Always sync before and after each use to see and save the latest information.
Q: How far back does the mobile app sync activities?
The app syncs activities from 6 months in the past through 9 months in the future. This keeps storage requirements low while covering all practical use cases.
Q: Can I prevent a scout or parent from editing data in the app?
Yes. Enable Read-Only mode in File > TM-Mobile Settings. Read-only accounts can view and sync but cannot push changes to the server.
Q: How does merit badge auto-placement work?
TroopMaster's Best-Placement routine automatically sorts badges chronologically and places them according to BSA advancement rules, choosing the arrangement that best promotes rank advancement. See Advancement Tracking for details.
Q: Can I add custom awards?
Yes. In addition to all standard BSA awards, you can add local council awards and custom unit awards.
Q: Can I upload advancement to BSA from TroopMaster?
Yes. See Internet Advancement 2.0 for step-by-step instructions.
Q: What does TroopMaster Web 2.0 cost?
See the pricing table in Overview & Product Editions.
Q: How do I reach support?
Q: Is there comparison information vs. other troop management software?
TroopMaster does not publish comparison charts, noting they can be easily tailored to bias consumer opinion. They point to their 120+ reports and depth of data analysis as key differentiators.